Búsquedas recientes


No hay búsquedas recientes

Robert Winther's Avatar

Robert Winther

Incorporación 16 abr 2021

·

Última actividad 26 ene 2023

CTO, Consensus IT

Seguimientos

0

Seguidores

0

Actividad total

16

Votos

9

Suscripciones

4

RESUMEN DE LA ACTIVIDAD

Última actividad de Robert Winther

Robert Winther hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

PLEASE prioritize this!

We are wasting time EVERY day, because it's so difficult to see, where one update stops and another one start, especially when there is replies to replies to replies.

It's the worst of the many, bad bad UX/UI decisions that have been made with the big update of last year.

Ver comentario · Publicado 05 ene 2023 · Robert Winther

0

Seguidores

4

Votos

0

Comentarios


Robert Winther hizo un comentario,

ComentarioAdditional ticket channels

This was an intentional design change since the Agent Workspace is heavily based on having live conversations within the Support interface, so displaying the requester's (or visitor's) name in the tabs will be more useful to agents than having multiple tabs showing “Conversation with XYZ”.

Clearly not 'more useful' to all, looking at how many have requested having at least the ability to chose if Subject Line instead.

8 months after Ethan formally made a post requesting the feature, and as usual from Zendesk, no signs of listening to their Customers.

Ver comentario · Publicado 15 nov 2022 · Robert Winther

0

Seguidores

1

Voto

0

Comentarios


Robert Winther hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Agree: Just got the same notification, and the wording makes it sound like no licenses is available.

It's at best bad wording, but if I was in a bad mood, I would say they are trying to sell unnecessary licenses.

Ver comentario · Publicado 29 oct 2020 · Robert Winther

0

Seguidores

1

Voto

0

Comentarios