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Bobby Quezada

Incorporación 15 abr 2021

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Última actividad 23 oct 2021

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Bobby Quezada hizo un comentario,

ComentarioAdditional ticket channels

Is there any settings that would prevent an agent to select forwarding calls and grey out the option to select call forwarding? Some of our members have seen the message not configured when their numbers are already configured in their profile.

Ver comentario · Publicado 16 sept 2021 · Bobby Quezada

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Bobby Quezada hizo un comentario,

ComentarioBuilding reports

Hi, 

Can we report talk data based by custom organization fields. For example, were looking to be able to report on all callers with the organization field of "free", and view metrics like total talk time, and total calls. 

Ver comentario · Publicado 22 feb 2021 · Bobby Quezada

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