Francois Spinnael

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Tracking ticket assigns across groups

Dane & Stephen Gallagher Thanks guys! it works

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• Francois Spinnael
• Creación 11 de marzo de 2022 10:17
• 0 votos

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Tracking ticket assigns across groups

Stephen Gallagher Any idea how we could count tickets ID with "2 times assigned to" as "1" ?  

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• Francois Spinnael
• Creación 9 de marzo de 2022 15:41
• 0 votos

1. Support
2. ...
3. Multiple language support
4. Zendesk language support by product

I'm having trouble with Spanish (Spain) If I want to edit the header I have to call the name of the language, but Spanish (Spain) doesn't work & European Spanish doesn't neither... Zendesk should c...

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• Francois Spinnael
• Creación 4 de marzo de 2022 09:58
• 1 voto

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Tracking ticket assigns across groups

Stephen Gallagher You can "dig in" to see the tickets that have been assigned more than onces.If you only want to see cases assigned more than once, just change the result starting from "2" in plac...

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• Francois Spinnael
• Creación 4 de marzo de 2022 09:39
• 0 votos

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Tracking ticket assigns across groups

Dane I understood this, but I want to see unique values only. Only if this "happened" or "not happened" on a ticket. I don't care that it was assigned 20x times to that specific group. (thats usefu...

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• Francois Spinnael
• Creación 2 de marzo de 2022 10:05
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs.

+1

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• Francois Spinnael
• Creación 2 de marzo de 2022 09:52
• 0 votos

1. Explore
2. ...
3. Reporting and analytics admin questions
4. Can I export just one tab of an Explore dashboard?

Any plans to change the "scheduled" dashboard in order to sent only one tab? We have one dashboard with the same information for all countries - Group C-Level wants to have one dashboard for all c...

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• Francois Spinnael
• Creación 28 de febrero de 2022 15:41
• 0 votos

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Tracking ticket assigns across groups

 Dane, thx I was in the wrong query type. I'm having some struggles with something maybe easy for the community. Currently I'm looking to the cases assigned to group X. It is working well, but when...

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• Francois Spinnael
• Creación 28 de febrero de 2022 10:48
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Separate out the privileges for Help Center Set Up and Customization from the Manage Guide permissions

Same here, we have a lot of issues because of this. Some people just delete categories... Crazy that this isn't implemented

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• Francois Spinnael
• Creación 16 de febrero de 2022 10:02
• 8 votos

1. Explore
2. ...
3. Reporting and analytics admin questions
4. Which time zone does Zendesk Explore use?

The default dashboard which one is it using ? Because I have different values between the default dashboard & new dashboard... (everything was verified, filters) and the only difference value I see...

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• Francois Spinnael
• Creación 3 de enero de 2022 16:29
• 0 votos