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john_weng 翁維澤's Avatar

john_weng 翁維澤

Incorporación 16 abr 2021

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Última actividad 28 ene 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de john_weng 翁維澤

john_weng 翁維澤 hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi
We have enable and using edit toolbar now
We will using this first, if customer or agent have responded about this issue,
We will open another ticket for it.

Thank you.

Ver comentario · Publicado 28 ene 2022 · john_weng 翁維澤

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john_weng 翁維澤 hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi Greg Katechis,

This is John.

I try copy javascript's code from "New Copenhagen" to my theme, and I can avoid the submit button issue now.

When I test the Theme, I found that when I use code block, it will not indent as code format, it also occur at "New Copenhagen" theme, I think it also occur in your environment, you can reference below code format from the code block.

 function closest (element, selector) {
if (Element.prototype.closest) {
return element.closest(selector);
}
do {
if (Element.prototype.matches && element.matches(selector)
|| Element.prototype.msMatchesSelector && element.msMatchesSelector(selector)
|| Element.prototype.webkitMatchesSelector && element.webkitMatchesSelector(selector)) {
return element;
}
element = element.parentElement || element.parentNode;
} while (element !== null && element.nodeType === 1);
return null;
}

The code is part of "New Copenhagen" theme script.js, 

It's from line: 10-23

 

Ver comentario · Publicado 26 ene 2022 · john_weng 翁維澤

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john_weng 翁維澤 hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Hi Greg Katechis,
Sorry for replying late!
I’m not sure what you mean about
“test the comment functionality out in a new Copenhagen environment and let us know if the submit button is still greyed out there?”
Because in new Copenhagen environment, it already use {{wysiwyg 'body' rows='7'}},
also, it’s working correctly.

I check the script.js file and find there is some code about the “textare” and disable submit button, please reference the picture(compare.png)
I have also attached the files:
John_Live_script.js(line: 110-126), New_Copenhagen_script.js(line: 92-128)
I think this is should be the reason why my theme’s submit button disabled because there is no definition of “wysiwyg”.

But I’m not familiar with javascript, can you tell me how to write the code to judge “wysiwyg” is empty or not?
If need other information, please let me know.

Thank you.

Ver comentario · Publicado 21 ene 2022 · john_weng 翁維澤

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john_weng 翁維澤 hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

 

Hi Gorka,

We have use the method you provide, the editing toolbar can show,

But we meet another issue that customer cannot click submit even they have leave the message

I add my code, reference request_page.hbs

Please let me know if you know any of restricted.

 

Thank you.

Best Regards.

John Weng

Ver comentario · Publicado 30 dic 2021 · john_weng 翁維澤

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john_weng 翁維澤 creó una publicación,

Publicación Feedback - Help Center (Guide)

Hi Zendesk,

Our customer ask us to add "editing toolbar" at "My activites", so when they're reply the ticket from web, they can post "code" for correct format, as below picture show:

Currently, it can only write plain text

 

Thank you.

Best Regards.

John Weng

Publicado 22 dic 2021 · john_weng 翁維澤

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john_weng 翁維澤 hizo un comentario,

ComentarioBusiness rules

Hi,

May I know what's different between "Ticket: Schedule" and "Ticket: Within schedule" conditions at "Creating triggers based on multiple schedule"?

Use example in this article

If condition is

Ticket: Schedule | Is | Americas support hours
I think trigger will filter the tickets apply to "Americas support hours" schedule.
then, what's different with condition?

Ticket:Within schedule | Americas support hours 
Is this condition filter the different tickets? If true, what kind of tickets it filter?

Ver comentario · Publicado 23 nov 2021 · john_weng 翁維澤

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john_weng 翁維澤 hizo un comentario,

ComentarioTeam members and groups

Hi I'm using Professional now, but is interested in Enterprise plan. 

About Analytics (if Explore is enabled)
May I know what's the different between "Explore permissions" and "Reports tool in Support"?

Ver comentario · Publicado 23 nov 2021 · john_weng 翁維澤

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john_weng 翁維澤 hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

It may be a compatibility issue with the extended function "Grammarly", the issue does not occur after disabling it from Safari.

Ver comentario · Publicado 13 ago 2021 · john_weng 翁維澤

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john_weng 翁維澤 creó una publicación,

Publicación Feedback - Ticketing system (Support)

Hi Zendesk,
Our Agents have complained that if using Safari to process tickets, Zendesk often appears "This webpage is using significant memory. Closing it may improve the responsiveness of your Mac" and need to wait for a while or reflash the web.

The Safari version is 14.1.1(16611.2.7.1.4)

Please help to improve this situation.

Thank you.

Publicado 26 jul 2021 · john_weng 翁維澤

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