Búsquedas recientes
No hay búsquedas recientes

Vaughan
Incorporación 16 abr 2021
·
Última actividad 25 feb 2025
Seguimientos
0
Seguidores
0
Actividad total
204
Votos
149
Suscripciones
31
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Vaughan
Vaughan hizo un comentario,
I navigated here from an article discussing Previewing Macros, in which Zendesk engineers comments stated that the experience of being presented with the plaintext only version in the preview was expected, and that the poster of the issue should submit a feedback forum post here. Source: https://support.zendesk.com/hc/en-us/articles/4408887656602/comments/6454787578266
Now I find the feedback forum post for this and it is stating that it is actually an account issue that requires support?
Is this an expected experience, or an issue?
Ver comentario · Publicado 29 ene 2025 · Vaughan
0
Seguidores
0
Votos
0
Comentarios
Vaughan hizo un comentario,
We would like to see this function as well. Often we have profiles with multiple phone lines associated and replying via SMS requires selecting the correct line for the outbound message, not simply the default line of the profile.
+1 for wanting an ability to determine the phone line which created a ticket via SMS.
Ver comentario · Publicado 14 nov 2024 · Vaughan
0
Seguidores
0
Votos
0
Comentarios
Vaughan hizo un comentario,
Looking for an ETA on when this is expected to be deliverable. This request is over 5 years old, creates high risk to security, and the only update we have is it is “planned”. Can we expect this in 2024?
Ver comentario · Publicado 26 jun 2024 · Vaughan
0
Seguidores
0
Votos
0
Comentarios
Vaughan hizo un comentario,
August 2019 this was said to be on the roadmap with no ETA.
In December 2023 we heard the same update.
Are there any updates on where this is at?
Ver comentario · Editado 22 may 2024 · Vaughan
0
Seguidores
0
Votos
0
Comentarios
Vaughan hizo un comentario,
Lisa Tam Is there an updated release date for this dataset or has it been launched?
Ver comentario · Publicado 09 may 2024 · Vaughan
0
Seguidores
0
Votos
0
Comentarios
Vaughan hizo un comentario,
Zendesk recently added a feature to allow control of this setting, on a global scale. This means if there are some who would benefit, then you have to change it for all.
With teams around the world and workstreams in direct-to-consumer as well as wholesale channels we require flexibility in our setup. The feature to default to private comments can benefit some of our users, but not all.
I am advocating for this to be controlled on a user level as the original poster stated. Either by the Agents themselves in their profile, or at an admin level by the Brand or Group assigned to the ticket, or whatever else you may come up with that adds flexibility to the feature.
Referenced article on new feature: https://support.zendesk.com/hc/en-us/articles/6871403592474-Announcing-a-logic-improvement-for-the-Public-by-default-ticket-setting-coming-soon
Ver comentario · Publicado 14 mar 2024 · Vaughan
0
Seguidores
0
Votos
0
Comentarios
Vaughan hizo un comentario,
When is this planned to roll out in Q1?
Ver comentario · Publicado 16 feb 2024 · Vaughan
0
Seguidores
1
Voto
0
Comentarios
Vaughan hizo un comentario,
A large portion of our engagements with flow builder bots are free text input. How can we use Explore to report on what the free text entry is?
Ver comentario · Editado 15 feb 2024 · Vaughan
0
Seguidores
1
Voto
0
Comentarios
Vaughan hizo un comentario,
Eagerly awaiting this feature. Any news on where it is at or if it is on a roadmap yet?
Ver comentario · Publicado 07 feb 2024 · Vaughan
0
Seguidores
0
Votos
0
Comentarios
Vaughan hizo un comentario,
This limitation is hindering the performance of our teams by truncating tables shared by requesters and hiding information behind a subtle ellipses. Please introduce a customizable limitation on displayed characters or enhance the ellipses to be more prominent to notify agents that Zendesk is hiding content in the request.
Ver comentario · Publicado 17 nov 2023 · Vaughan
0
Seguidores
0
Votos
0
Comentarios