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Denielle Booth
Incorporación 16 abr 2021
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Última actividad 27 oct 2021
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Última actividad de Denielle Booth
Denielle Booth creó una publicación,
Hi there,
We want to be able to enforce agents to fill our required ticket fields prior to merging. It's my understanding that it's currently not possible. This would be great in being able to report on duplicates and true ticket volume for each of our GTMs (currently distinguishable by a custom ticket field). Since we're unable to require that field to be filled prior to merging, we have a lot of tickets with a null value for that field and we're unable to see how many of those are from which GTM.
Publicado 27 oct 2021 · Denielle Booth
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Denielle Booth hizo un comentario,
How do we disable this? What if we don't want a follow-up ticket to be created?
Ver comentario · Publicado 11 mar 2021 · Denielle Booth
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