Brad Harris

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Calendar week 52

Same. It's Feb, 2023 but we're seeing Week 52 2023 at the end of all of our column charts.

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• Brad Harris
• Editado 15 de febrero de 2023 17:39
• 0 votos

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on tickets received at each support email address

What a nightmare of a workaround, gonna have to do it though...

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• Brad Harris
• Creación 3 de octubre de 2022 23:12
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

Adding my name to the list. This seems like a huge oversight and a workaround for all tickets moving forward does NOT help. I need this on a retroactive set of tickets. +1000

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• Brad Harris
• Creación 3 de octubre de 2022 22:58
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

@... - I would love know how you were able to pull this off as well!

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• Brad Harris
• Creación 26 de marzo de 2021 00:42
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

+1

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• Brad Harris
• Creación 26 de marzo de 2021 00:41
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

Any update on this request?

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• Brad Harris
• Creación 21 de mayo de 2020 16:50
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

@... Is there any sort of update on this that you're aware of?

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• Brad Harris
• Creación 13 de noviembre de 2019 22:46
• 2 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

@Bogdan - Can it PLEASE not be just in Guide Enterprise? This is something we've all been asking for for over 6 years now. This could work like how reusing Forms in all/some Brands works now. Or wh...

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• Brad Harris
• Creación 30 de abril de 2019 20:59
• 12 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

One of our forms has multiple fields with hyperlinks directing the customer to either other articles or our T&C page. At this time, the only option for a link is the full URL, which can get quite u...

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• Brad Harris
• Creación 11 de marzo de 2019 20:32
• 3 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

I would even be OK with removing ALL CCs on a ticket.

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• Brad Harris
• Creación 26 de marzo de 2015 22:42
• 0 votos