Georg

1. Comunidad
2. Zendesk Suite Q&A
3. Can I use a webhook and trigger to get data from the backend?

There is a app which exactly covers this use case and is easily setup in some minutes: API Data Sync https://www.zendesk.com/marketplace/apps/support/887304/api-data-sync-by-knots/

• Ver comentario
• Georg
• Creación 8 de febrero de 2023 08:46
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Auto-populate Text User Field from message content

Hello Roger, This is possible by using an additional small micro service which uses regular expression to analyze the ticket descriptioin. We have such a service. Feel free to contact us if you nee...

• Ver comentario
• Georg
• Creación 24 de febrero de 2021 11:33
• 0 votos