Maky

1. Comunidad
2. Zendesk Suite Q&A
3. Whatsapp Integration - Messages not delivered

Hi Christine You are right, the problem is the 24 hours... We now have the problem that we cannot send the message offline with the migration to Agent Workspace.  You can see here my post in other ...

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• Maky
• Creación 2 de octubre de 2022 19:10
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Triggers and automations on Whatsapp

Hi everyone. Same here. My company has a WhatsApp number which is impossible to send offline message that we could send before migration to Agent Workspace. I don't know what to say to the partner ...

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• Maky
• Creación 2 de octubre de 2022 19:03
• 0 votos

1. Support
2. ...
3. Agent guide for Support
4. Serving chats in the Zendesk Agent Workspace

Hi Lisa Kelly I solved the problem! I tell you what happened to me; the groups inherited from the old instance before the switch to the agent workspace did not work for the chat transfer, they only...

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• Maky
• Creación 22 de septiembre de 2022 15:21
• 0 votos

1. Support
2. ...
3. Agent guide for Support
4. Serving chats in the Zendesk Agent Workspace

Hi guys! I have this problem when the chat is transfer to another agent: "End chatThis will close the current session. Would you still like to end the chat?" I have all as Zendesk Admin PCK said he...

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• Maky
• Editado 22 de septiembre de 2022 13:56
• 0 votos

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Setting up notification routing for live chat and messaging

Hi @jess And if you use a trigger when tag "zopim_chat_end" is present and send to you an email? Currently I'm using a view where I see the tickets of the finished chats by filtering with this tag....

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• Maky
• Creación 22 de septiembre de 2022 09:25
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Whatsapp Integration - Messages not delivered

Hi @... Has anyone found the solution? I have the same problem here. Thanks. Maria  

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• Maky
• Creación 19 de septiembre de 2022 16:05
• 0 votos

1. Support
2. ...
3. Workflows
4. Setting up triggers for side conversations

Thanks Toby Sterrett! That could be a method to update the communication to third parties involved in the ticket issues without doing it manually. Thanks again. Maky  

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• Maky
• Creación 19 de julio de 2022 09:52
• 0 votos

1. Support
2. ...
3. Workflows
4. Setting up triggers for side conversations

Hi @..... there is a way to add in the side conversation by email what was written in the ticket once a public or private answer arrives? The problem is that if I add a side conversation, a new sid...

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• Maky
• Creación 14 de julio de 2022 15:53
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Make the Chat Widget's Confirmation Message on Contact Form Customizable

Hi everyone! Some workaround founded? Thanks! Maky

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• Maky
• Creación 23 de mayo de 2022 11:41
• 0 votos