Maky
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Actividad reciente de Maky-
Thanks Toby Sterrett! That could be a method to update the communication to third parties involved in the ticket issues without doing it manually. Thanks again. Maky
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Hi @..... there is a way to add in the side conversation by email what was written in the ticket once a public or private answer arrives? The problem is that if I add a side conversation, a new sid...
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Hi everyone! Some workaround founded? Thanks! Maky
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Hi again Eyal Fein: But if you want to get it on the chat widget you have to use concierge on the chat script configuration: chat: { departments: { enabled: [''], ...
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Hi Eyal Fein On the Brand Logo! Here! :) Maria
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Hi Sloan Sloan For obtain this: I use this option. In the dynamic content I created all the needed texts: And on the contact form insert the placeholder: This works for me. Regards. Maria
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Hi Eyal Fein The logo must be square!!! :) Maria
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Hi Heather Rommel If you know the "Group ID" that the user can be in you can do this search: "Mauro" group_id:24908185 Was no so easy to arrive to this conclusion... Best regards. Maria
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Hi @... I know that using a workaround is not pretty, but I use this trigger using side conversation as a solution and works for me: At the moment that the person (not Agent) answer the email, thi...
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Hi Rob Stack This link doesn't work. About Zendesk messaging Thanks. Maria