Maky
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Votos de actividad por Maky-
Hi @Stacy win (there are 5 different Stacy Win!) You can add a custom field to your web widget with the list of the orgs that you have on your instance, then with a trigger when the request in comi...
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Hi Beto I try to use this greeting like the API page mentioned above: prechatForm: { greeting: { '*': 'By starting the chat with us you agree to the Privacy Policy, as...
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Hi again. I found it but you have to fix it in this article: Recommendations about side conversations Maria
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Hi Christine Felicia You are right, the problem is the 24 hours... We now have the problem that we cannot send the message offline with the migration to Agent Workspace. You can see here my post i...
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Hi everyone. Same here. My company has a WhatsApp number which is impossible to send offline message that we could send before migration to Agent Workspace. I don't know what to say to the partner ...
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Hi Lisa Kelly I solved the problem! I tell you what happened to me; the groups inherited from the old instance before the switch to the agent workspace did not work for the chat transfer, they only...
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Hi guys! I have this problem when the chat is transfer to another agent: "End chatThis will close the current session. Would you still like to end the chat?" I have all as Mike said here but nothin...
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Hi @jess And if you use a trigger when tag "zopim_chat_end" is present and send to you an email? Currently I'm using a view where I see the tickets of the finished chats by filtering with this tag....
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Hi @... Has anyone found the solution? I have the same problem here. Thanks. Maria
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Thanks Toby Sterrett! That could be a method to update the communication to third parties involved in the ticket issues without doing it manually. Thanks again. Maky