Maky

1. Web Widget
2. Web Widget advice and troubleshooting
3. Can I create a direct link to a live chat popout window instead of using the widget?

Hi @... I find the way to open the chat window with web widget but departments?, any other configuration? can i find a kind of guide to do that? Thanks. Maria

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• Maky
• Creación 18 de noviembre de 2021 15:01
• 0 votos

1. Chat
2. ...
3. How to manage the widget for live chat
4. Can I configure the Web Widget (Classic) to present Chat on my webpage only when a specific department is online?

Hi @... When I said "However in this link said that has to work automatically this doesn't happen." I'm talking about this link: https://support.zendesk.com/hc/en-us/articles/4408836216218-Using-We...

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• Maky
• Creación 16 de noviembre de 2021 18:13
• 0 votos

1. Web Widget
2. Web Widget (Classic) documentation
3. Configuring components in Web Widget (Classic)

Hi Miranda Burford We need also to change the web widget font too for branding the site. Thanks. Maria

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• Maky
• Creación 28 de octubre de 2021 14:53
• 0 votos

1. Web Widget
2. Web Widget (Classic) documentation
3. Advanced customization of Web Widget (Classic)

Hi Tulasi Also  here: Maria

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• Maky
• Creación 28 de octubre de 2021 13:53
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Auto-populate Text User Field from message content

Hi! I don't know if what I did is what you need. I fill a ticket field using extension option: The URL is my domain on zendesk as: https://domain.zendesk.com/api/v2/tickets/{{ticket.id}}.json Then...

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• Maky
• Creación 1 de abril de 2020 14:08
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Auto-fill a field based on adjacent text

Hi! I don't know if what I did is what you need. I fill a ticket field using extension option: The URL is my domain on zendesk as: https://domain.zendesk.com/api/v2/tickets/{{ticket.id}}.json Then...

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• Maky
• Creación 1 de abril de 2020 14:05
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Pulling custom Org fields into ticket

Hi. Thanks everybody to give me that excellent idea! I fill a ticket field using extension option: The URL is my domain on zendesk as: https://domain.zendesk.com/api/v2/tickets/{{ticket.id}}.json ...

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• Maky
• Creación 1 de abril de 2020 14:11
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. How to change the from email address?

Great @...! Thank you!!!  

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• Maky
• Creación 11 de mayo de 2021 09:23
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. SMTP Email delivery method

I'd love to have this option as well.

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• Maky
• Creación 12 de julio de 2016 09:23
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Web Widget Contact Form: Allow Regex, Date and Multi-select Fields

Hi! +1!!!  Also when I add a multi-select and data ticket fields Zendesk doesn't note me that are not visible on web widget! We absolutely need these features on ours web widgets. Thanks. Maria

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• Maky
• Creación 22 de marzo de 2021 10:19
• 0 votos