Maky

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: List of incoming phone numbers by date

Hi @..... I created a webhook: Then I add a custom text ticket field on ticket form. With a trigger, I fill in this field every time a call ticket is created: In this way I have the phone number ...

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• Maky
• Creación 19 de mayo de 2023 11:15
• 0 votos

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: List of incoming phone numbers by date

Hi Jacob Christensen Yes! Thanks! But in "Support Dataset" not on "Calls Dataset". And there are some blank "Requester phone number" even though the "phone" field on "Customer Context" is filled. U...

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• Maky
• Creación 18 de mayo de 2023 16:50
• 0 votos

1. Web Widget
2. Web Widget (Classic) documentation
3. Using Web Widget (Classic) to embed customer service in your website

Hi Stacy Win Did you solve your problem?  Regards. Maria

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• Maky
• Creación 10 de enero de 2023 16:52
• 0 votos

1. Web Widget
2. Web Widget (Classic) documentation
3. Using Web Widget (Classic) to embed customer service in your website

Hi again Stacy! You can solve this in this way: 1. Add tags to your web widget associated with the " specific sites on the software" For example; you have a games site therefor you use the tag "gam...

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• Maky
• Creación 21 de diciembre de 2022 08:42
• 0 votos

1. Agent guide
2. Customer management and profiles
3. Updating ticket requesters and organizations

Hi @... How can I automatically change the ticket organization for a user who has many organizations depending on the type of request using triggers? I was trying to do it using organization tags o...

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• Maky
• Creación 20 de diciembre de 2022 16:39
• 0 votos

1. Web Widget
2. Web Widget (Classic) documentation
3. Using Web Widget (Classic) to embed customer service in your website

Hi @Stacy win (there are 5 different Stacy Win!) You can add a custom field to your web widget with the list of the orgs that you have on your instance, then with a trigger when the request in comi...

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• Maky
• Editado 19 de diciembre de 2022 17:26
• 0 votos

1. Web Widget
2. Web Widget advice and troubleshooting
3. What language do my customers see the widget in on my website?

Hi Beto I try to use this greeting like the API page mentioned above:           prechatForm: {          greeting: {            '*': 'By starting the chat with us you agree to the Privacy Policy, as...

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• Maky
• Editado 14 de diciembre de 2022 17:01
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Announcing Macros keyboard shortcut - We need your feedback :)

Hi Amisha Sharma Thank you! For us this feature is fantastic! Maria

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• Maky
• Creación 1 de diciembre de 2022 08:44
• 1 voto

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Capability to suppress the "Operating hours have started" Notification

Hi Ayush. This is not a solution! there should be a check mark where I can enable or disable it as an administrator in chat configurations. I hope that Zendesk will take into consideration to solve...

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• Maky
• Creación 2 de noviembre de 2022 15:52
• 4 votos

1. Agent guide
2. Ticket automation and collaboration
3. Creating side conversations

Hi again. I found it but you have to fix it in this article: Recommendations about side conversations Maria

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• Maky
• Creación 12 de octubre de 2022 15:31
• 0 votos