
Maky
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Última actividad de Maky-
Maky hizo un comentario,
Hi @..... I created a webhook: Then I add a custom text ticket field on ticket form. With a trigger, I fill in this field every time a call ticket is created: In this way I have the phone number ...
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Maky hizo un comentario,
Hi Jacob Christensen Yes! Thanks! But in "Support Dataset" not on "Calls Dataset". And there are some blank "Requester phone number" even though the "phone" field on "Customer Context" is filled. U...
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Maky hizo un comentario,
Hi Stacy Win Did you solve your problem? Regards. Maria
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Maky hizo un comentario,
Hi again Stacy! You can solve this in this way: 1. Add tags to your web widget associated with the " specific sites on the software" For example; you have a games site therefor you use the tag "gam...
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Maky hizo un comentario,
Hi @... How can I automatically change the ticket organization for a user who has many organizations depending on the type of request using triggers? I was trying to do it using organization tags o...
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Maky hizo un comentario,
Hi @Stacy win (there are 5 different Stacy Win!) You can add a custom field to your web widget with the list of the orgs that you have on your instance, then with a trigger when the request in comi...
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Maky hizo un comentario,
Hi Beto I try to use this greeting like the API page mentioned above: prechatForm: { greeting: { '*': 'By starting the chat with us you agree to the Privacy Policy, as...
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Maky hizo un comentario,
Hi Amisha Sharma Thank you! For us this feature is fantastic! Maria
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Maky hizo un comentario,
Hi Ayush. This is not a solution! there should be a check mark where I can enable or disable it as an administrator in chat configurations. I hope that Zendesk will take into consideration to solve...
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Maky hizo un comentario,
Hi again. I found it but you have to fix it in this article: Recommendations about side conversations Maria