Maky
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Actividad reciente de Maky-
Hi Arianne Batiles Any news? Thanks. Maky
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Hi Eric Nelson I can't find where to edit the "Thanks for reaching out" text when the message is sent. Some time ago I open this request and no solution was founded. I now have a new client that n...
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Hi @..... I created a webhook: Then I add a custom text ticket field on ticket form. With a trigger, I fill in this field every time a call ticket is created: In this way I have the phone number ...
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Hi Jacob the Moderator Yes! Thanks! But in "Support Dataset" not on "Calls Dataset". And there are some blank "Requester phone number" even though the "phone" field on "Customer Context" is filled....
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Hi Stacy Win Did you solve your problem? Regards. Maria
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Hi again Stacy! You can solve this in this way: 1. Add tags to your web widget associated with the " specific sites on the software" For example; you have a games site therefor you use the tag "gam...
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Hi @... How can I automatically change the ticket organization for a user who has many organizations depending on the type of request using triggers? I was trying to do it using organization tags o...
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Hi @Stacy win (there are 5 different Stacy Win!) You can add a custom field to your web widget with the list of the orgs that you have on your instance, then with a trigger when the request in comi...
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Hi Beto I try to use this greeting like the API page mentioned above: prechatForm: { greeting: { '*': 'By starting the chat with us you agree to the Privacy Policy, as...
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Hi Amisha Sharma Thank you! For us this feature is fantastic! Maria