Riah Lao

1. Comunidad
2. Zendesk APIs
3. South East Asia E-commerce Platforms (Lazada, Shoppee, Qoo10) linking to Zendesk

Is there update to this?

• Ver comentario
• Riah Lao
• Creación 13 de abril de 2023 00:18
• 0 votos

1. Support
2. ...
3. Multiple language support
4. Exporting and importing dynamic content

Is there a limit of rows for Dynamic Content import?

• Ver comentario
• Riah Lao
• Creación 15 de febrero de 2023 18:40
• 0 votos

1. Support
2. ...
3. Ticket automation and collaboration
4. Best practices for getting started with intelligent triage

Hi Jake Bantz, will this work for live chat tickets?  

• Ver comentario
• Riah Lao
• Creación 14 de diciembre de 2022 22:09
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing enhancements to triggers and automations

Please ignore my post above, wrong page.

• Ver comentario
• Riah Lao
• Creación 14 de diciembre de 2022 22:08
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing enhancements to triggers and automations

Will this work for live chat tickets?

• Ver comentario
• Riah Lao
• Creación 14 de diciembre de 2022 22:07
• 0 votos

1. Agent guide
2. Ticket automation and collaboration
3. Creating macros for tickets

When you apply a macro that is set to Private then update content from that then change to Public reply, it deletes the entire content. Is that expected behavior now? We want to provide templates f...

• Ver comentario
• Riah Lao
• Creación 9 de noviembre de 2022 23:57
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Any update on this?

• Ver comentario
• Riah Lao
• Creación 9 de noviembre de 2022 19:56
• 0 votos

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Add attachments to chat shortcuts

Still no updates?

• Ver comentario
• Riah Lao
• Creación 2 de noviembre de 2022 22:48
• 0 votos

1. Objects and rules
2. ...
3. Business rules
4. Zendesk Support placeholders reference

Are there side conversation ticket placeholders?

• Ver comentario
• Riah Lao
• Creación 12 de octubre de 2022 22:51
• 0 votos

1. Objects and rules
2. ...
3. Business rules
4. Setting up triggers for side conversations

How do you add the Side Conversation Ticket # into the Subject when applying a macro as ticket.id placeholder is for the main ticket?

• Ver comentario
• Riah Lao
• Creación 12 de octubre de 2022 22:49
• 1 voto