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SISTEMA
Incorporación 16 abr 2021
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Última actividad 22 may 2024
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Última actividad de SISTEMA
SISTEMA hizo un comentario,
We can provide custom real-time reports integrated in Zendesk using Zendesk API so we can cross any data source, including search, column sorting, excel download or excel periodic mailings. As we get the data from the API we can include ticket notes aswel and grups filter.
Here’s an example showing real SLA when different agents interact with the same ticket, since this is not possible in Zendesk Explore.
Ver comentario · Publicado 03 ene 2023 · SISTEMA
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SISTEMA hizo un comentario,
If anyone is interested in this feature we can provide custom real-time reports integrated in Zendesk using Zendesk API so we can cross any data source, including search, column sorting, excel download or excel periodic mailings. As we get the data from the API we can include ticket notes aswel.
Here’s an example showing real SLA when different agents interact with the same ticket, since this is not possible in Zendesk Explore.
Ver comentario · Publicado 20 dic 2022 · SISTEMA
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SISTEMA hizo un comentario,
If anyone is interested in this feature we can provide custom real-time reports integrated in Zendesk using Zendesk API so we can cross any data source, including search, column sorting, excel download or excel periodic mailings.
Here there's an example showing real SLA when different agents interact with the same ticket, since this is not possible in Zendesk Explore.
Ver comentario · Publicado 15 dic 2022 · SISTEMA
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SISTEMA hizo un comentario,
You can get the full list in the dropdown "Time zone" when you try to add a new Schedule inm Admin Center. The url access should be like:
https://.zendesk.com/admin/objects-rules/rules/schedules.
Yoi can inspect the website and locate in the html code all the values. All of them are GMT related.
Ver comentario · Publicado 15 dic 2022 · SISTEMA
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SISTEMA hizo un comentario,
We can create custom real-time reports integrated in Zendesk using Zendesk API even crossing any data set, including search, column sorting, excel download or excel periodic mailings.
Here there's an example showing real SLA when different agents interact with the same ticket, since this is not possible in Zendesk Explore.
Ver comentario · Publicado 15 dic 2022 · SISTEMA
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SISTEMA hizo un comentario,
We can not make a custom dashboard via API without cost, our work has a value. If you are stil interested we can define the details.
Ver comentario · Publicado 15 dic 2022 · SISTEMA
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SISTEMA hizo un comentario,
If anyone is interested in this feature we can provide custom real-time reports integrated in Zendesk using Zendesk API so we can cross any data source, including search, column sorting, excel download or excel periodic mailings.
Here’s an example showing real SLA when different agents interact with the same ticket, since this is not possible in Zendesk Explore.
Ver comentario · Publicado 14 dic 2022 · SISTEMA
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SISTEMA hizo un comentario,
Hi,
Your formulas indexes are wrong. Using SUBSTR with example date "2022-11-21T15:19:18":
SUBSTR(DS Outbound call time), 0,4) with this one you get "2022" (year)
SUBSTR(DS Outbound call time), 5,7) with this one you get "11" (month)
SUBSTR(DS Outbound call time), 8,10) with this one you get "21" (day)
SUBSTR(DS Outbound call time), 11,13) with this one you get "15" (hour)
SUBSTR(DS Outbound call time), 14,16) with this one you get "19" (minute)
SUBSTR(DS Outbound call time), 17,19) with this one you get "18" (second)
Ver comentario · Publicado 01 dic 2022 · SISTEMA
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SISTEMA hizo un comentario,
Hi,
Yoi can convert it first to Date with:
DATE(_year,_month,_day,_hour,_minute,_second)
And then convert it to Timestamp with:
DATE_TO_TIMESTAMP(_date)
To get the "year", "month", "day", "hour", "minute" and "seconds" you can play with the text functions FIND (to find index to chars '-' or 'T' or ':') , RIGHTPART and LEFTPART to trim the text.
Details on text functions:
Ver comentario · Publicado 01 dic 2022 · SISTEMA
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SISTEMA hizo un comentario,
Hi Mick,
We missed the reply, sorry. Yes, that is the feature that we had in mind. Our agents noticed it would be very helpful when they receive multiple questions in a row during a chat. This feature would make the answers clearer and would save our agents the time to refer to a specific question when answering.
Thanks for taking the feedback into consideration, we'll keep an eye to any early test.
regards,
Ver comentario · Publicado 05 may 2022 · SISTEMA
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