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Aya

Incorporación 16 abr 2021

·

Última actividad 05 abr 2024

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Actividad total

30

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5

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15

RESUMEN DE LA ACTIVIDAD

Última actividad de Aya

Aya creó una publicación,

Publicación Feedback - Ticketing system (Support)

We have customers who do not have email address but phone only and every time we add a new user and open this pop up, we have to create a user without email address first, then add the phone number in the profile page - so it is a 2-step process. 

If we have a choice to enter either email or phone, or both, in the first pop up, that would be very helpful.

Editado 05 abr 2024 · Aya

3

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3

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Aya hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1 here! We want to change the color and font of the signatures which is not possible with Markdown unless there is a way to do so...

Ver comentario · Publicado 27 feb 2023 · Aya

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Aya hizo un comentario,

Comentarioカスタマーポータル

We have a multi-language instance. How can we edit the text for all languages by updating the code? Is it even possible?

Ver comentario · Publicado 15 feb 2023 · Aya

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Aya hizo un comentario,

ComentarioWorking with articles in the knowledge base

Hi!

Is there a way to edit or delete the tags that are added by mistake? Since they are end-user facing, I want to make it look nicer - for example, there is a tag "zendesk" but want to change it to "Zendesk".

Thanks!

Ver comentario · Publicado 11 nov 2022 · Aya

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Aya hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

+1 here too! 

Ver comentario · Publicado 13 jul 2022 · Aya

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Aya creó una publicación,

Publicación Feedback - Sales CRM (Sell)

When our agents add a new deal, we want them to select a PERSON in Primary Contact field, not COMPANY. But the current New Deal page only has Primary Contact page and both company and person available as an option so it is confusing for our agents.

It would be very helpful if we could have a Company field in a Add Deal popup form, then select the primary contact person within that company for a particular deal.

Publicado 06 jul 2022 · Aya

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Aya hizo un comentario,

ComentarioUsing AI agents for messaging

Totally agree on with what Anton M. explained above. The current flow is very strange. Hope this gets improved very soon!

Ver comentario · Publicado 30 may 2022 · Aya

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Aya creó una publicación,

Publicación Feedback - Mobile Apps

When the workspace is enabled, Chat tickets cannot be updated using the Support mobile app. It would be very very helpful if we could reply to those tickets (e.g. via WhatsApp channel) via mobile app.

Publicado 25 jun 2021 · Aya

5

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10

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6

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Aya hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1 please! we want the widget to be as simple as possible but some more additional fields shown in the form.

Ver comentario · Publicado 08 feb 2021 · Aya

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Aya hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

+1 here too! We really need a feature that can remove both agent and account signatures from texts.

Ver comentario · Publicado 16 oct 2020 · Aya

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