Nemo

It's ridiculous that the 'Follow' box has such high priority in the view ticket page but the Zendesk team wound NOT do anything to utilize this function for their customers.

Thank you so much! Dane

Rob Stack

Hi Rob.

Wonder could you please share that how did you manage to have the treemap show different colours for each piece?

Thanks

Thanks @...

As for Treemap, is it possible to add the size to each part of the map?

For example:

• Backlog
  255
• Escalation
  70

Hey there

We had set up the Jira Integration correctly and it's working as expected.
And we have Jira issue status sync to a ticket field "Dev status".

for example, we have 3 status 

1. Backlog
2. WIP
3. Complete

Now, we're trying to count a metric: the number of Jira issues created from Zendesk via App(Integration).

I've set up below standard calculated attributes and hope to filter by it however it doesn't seem to be working. (I even tried with the ticket field ID)

Any thought or suggestion to achieve this would be appreciated!

IF ([Changes - Field name] = "Dev status"
AND [Changes - Previous value] = NULL
AND [Changes - New value] = "Backlog" ) 
THEN "True" ELSE "False"
ENDIF

IF ([Changes - Field name] = "Dev status"
AND [Changes - Previous value] = "-"
AND [Changes - New value] = "Backlog" ) 
THEN "True" ELSE "False"
ENDIF

Hi @...

https://support.zendesk.com/hc/en-us/articles/115012836948/comments/1260800739009

Thanks so much for posting this solution! Really appreciated it!

We have been using the [rating_URL] trying to get away with false negatives but the acceptance rate got a big hit. But we started to use your suggested solution from July and it's much better now.

Big thanks!

(While we still hope Zendesk could fix the actual defect there)

If I delete an end-user, would all its closed tickets still being accessible to its organisation?

Hey Alex

This is such a good proposal and something I'd really looking forward to.

I've been trying to figure out a workaround for this and no luck so far.
Hope this could make it on Zendesk's radar.

Thanks, Nemo