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Kris Parker's Avatar

Kris Parker

Incorporación 17 abr 2021

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Última actividad 26 oct 2021

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Última actividad de Kris Parker

Kris Parker hizo un comentario,

ComentarioReporting for Talk

Does Total Calls Accepted (Total number of calls the agent answered) count callback requests as well as inbound calls? I'm trying to track down a difference in numbers and that seems to be a potential cause. 

Ver comentario · Publicado 07 ene 2021 · Kris Parker

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Kris Parker hizo un comentario,

Comentario de la comunidad Feedback - Community Forums (Gather)

It seems silly to me that this conversation has been going on for 5 years with promises that "it's being looked" into by the Product team. 

From the perspective of the customers here it seems like such an obvious feature that comments on articles / guide, etc would generate a ticket and route into our Zendesk instance. I'm not asking to connect two different companies here - but rather the products offered by the same company (Zendesk) that we're paying for should have a tight integration. 

Ver comentario · Publicado 27 feb 2020 · Kris Parker

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