Serraview Australia
-
Actividad total70
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen1 usuario
-
Votos18
-
Suscripciones30
Resumen de la actividad
Última actividad de Serraview Australia-
Serraview Australia hizo un comentario,
Absolutely agree! We don't have 24/7 support so calendar hours is not a true reflection of the time an agent was responsible for a ticket compared to our SLAs (which are in business hours)
-
Serraview Australia hizo un comentario,
Heya, just realised it should be "VALUE(Field changes time (min))" instead of "[Ticket ID]", however that only gets calendar hours. How do I get it for Business Hours?
-
Serraview Australia hizo un comentario,
Heya, we need to show (and agents themselves want to see, compared to colleagues) averages for Next Reply Time (not just the time to reply after the client's response to our first reply). Gab are y...
-
Serraview Australia hizo un comentario,
Hey guys, any update since Q2 has come and gone now?
-
Serraview Australia creó una publicación,
Explore - Allow 0 values to be shown on time axis
Discussed with support who said Explore doesn't currently support this. When making a report that shows all of our Organizations per region (Y axis) and the month they were created (X axis), if the...
-
Serraview Australia hizo un comentario,
Hi @... I also am still getting the same issue as Joost - messages still open at the bottom of the latest message rather than the top. Is there a setting we have to change?
-
Serraview Australia hizo un comentario,
Karen Hynes We need to be able to report on which users were on which status historically so that we can see who was responsible at the time when a call was missed and went to voicemail (much tough...
-
Serraview Australia hizo un comentario,
Actually I found that the answer in How can I include 0 values in Explore reports? worked - I just went to Result Manipulation > Time Axis and checked the box :)
-
Serraview Australia hizo un comentario,
The link to Why do some columns not show in my query? doesn't work
-
Serraview Australia hizo un comentario,
Yes please!