Ronald Devine

Hello Alejandro,

Thank you for this creative idea. Seems to be working fine for me so far.

I have a a question. I have a knowledge base in 4 other languages besides English.

How would I extend your code for those other languages?

Is it as easy as just adding an additional line of code for each language one after another?

Or is there more work to it?

ex.. 

window.location.href = 'https://(yoursubdomain).zendesk.com/hc/en-us/articles/' + labels[i];

window.location.href = 'https://(yoursubdomain).zendesk.com/hc/fr/articles/' + labels[i];

window.location.href = 'https://(yoursubdomain).zendesk.com/hc/de/articles/' + labels[i];

 

Au Finh Saechao  Yes you could do a notification by email but the main focus of this thread that's been going on for a long time and has huge number of customers wanting this is notification via the browser or possibly a small app running as part of the basic Zendesk features.

We don't want Zendesk to do what they are famous for now a days and bring out additional functions that should have been there in the first place and making you pay for it on top of what you pay now. Especially to those who have Enterprise level products.

 

Its plain EXTORTION to add this functionality which has been in high demand now for over 6 years to put it only in Guide Enterprise.  We been at Guide Professional level for almost 5 years and to force us to pay so much more for something that is considered basic functionality of any good Knowledge Base is out right Extortion on the part of Zendesk.

Zendesk has sunk to a new low to make this essential function which we have been waiting for over 6 years something you only can get in the very top tier if Guide subscriptions

Shame on you Zendesk.

What exactly will be sent to Integgromat servers?

It just says your application would be able to read all user data.

What exactly are you reading and what are you storing on your servers?

Need to know this for security and privacy reasons. We cant have any of our customers personal information be readable or stored on your servers.

If all your reading was a value from Zendesk that indicates there is a new or updated ticket is available then that is ok.  But if anything else is read or collected that a big issue.

+1 Desktop notifications is a must for Zendesk.

We really need this function built in to Zendesk and this is not for a 3rd party to do like Slack.

I agree with everyone above and for the same use cases.