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The Salvation Army

Incorporación 15 abr 2021

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Última actividad 09 ene 2025

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RESUMEN DE LA ACTIVIDAD

Última actividad de The Salvation Army

The Salvation Army hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

I also need my name removed from the From email. Users are constantly thinking I am working on their ticket, and I am not.

 

Ver comentario · Publicado 09 ago 2023 · The Salvation Army

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The Salvation Army hizo un comentario,

ComentarioTicket basics

I was able to setup a Target then automatically add that Target (email) to certain ticket categories. Hope this helps some of you!

I am still hoping Zendesk is working on the ability to run reports based on cc's. Right now I have to run it from advanced search and manually enter it into spreadsheet. 

Ver comentario · Publicado 10 ene 2023 · The Salvation Army

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The Salvation Army hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Has there been an progress on this?

Ver comentario · Publicado 05 nov 2020 · The Salvation Army

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The Salvation Army hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

This was something really lacking in Insights and it does not appear to be an option in Explore either. I really need this.

Ver comentario · Publicado 13 may 2020 · The Salvation Army

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The Salvation Army hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I have users who are cc'd on tickets and have been since the ticket was submitted yet their email replies go Private. How do I fix this? I've also had Followers replies go Public when they are not CC'd. This is messy and I am considering disabling the Followers option. Anyone done this and if so is it smooth or did that cause issues?

Ver comentario · Publicado 26 mar 2020 · The Salvation Army

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The Salvation Army hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

I have quit even trying to use Explore until they get these things figured out. The other big issue I am having is you can not setup a query to be emailed. I use that every day in GoodData. 

Ver comentario · Publicado 19 sept 2019 · The Salvation Army

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The Salvation Army hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

I also need the ability to only choose agents when selecting by assignee. Users can not be assigned tickets so why they are even an option? Its very time consuming to scroll through 5000+ users to choose the 60 agents you want to include. I understand by Groups, however I have some agents in groups I want to exclude on some reports therefore I need to choose by assignee only.

Ver comentario · Publicado 17 jul 2019 · The Salvation Army

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