Steve Lacoss
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Última actividad de Steve Lacoss-
Steve Lacoss hizo un comentario,
This is great for abandons in voicemail and in IVR, but it is our policy to call back those who abandon in the call queue. Fortunately, when the call is abandoned in the queue, a tag is added to th...
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Steve Lacoss hizo un comentario,
Hi Mic, If the template has a Label (keyword) added to it that is unique to the template, it should apply that label every time the template is used to create an article
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Steve Lacoss hizo un comentario,
Emily, here is what i did. I created a macro to add a tag to the ticket. upon submit a trigger will create the organization using whichever field you want. We chose customer email field. This tri...
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Steve Lacoss hizo un comentario,
Hannah Ehrlich, You can create a QC view that will show tickets not assigned to groups.
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Steve Lacoss hizo un comentario,
I was told that it only will do that if there are previously unread messages. I suggest opening each unread message and it will stop popping up.
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Steve Lacoss hizo un comentario,
Pakruti, You may want to check the Zendesk schedule associated with the business hours flow that is triggering. It may be associating a different schedule than what you are using for operating ho...
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Steve Lacoss hizo un comentario,
We are a longtime Zendesk customer and are halfway through our busy season with thousands of macros used in the past 7 days alone. but the button to turn it on still says we do not have enough macr...
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Steve Lacoss hizo un comentario,
We have 10 minute SLA timers on our SMS messages. This upgrade is not going to help with those.
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Steve Lacoss hizo un comentario,
I too am waiting for the above metrics to be available in explore, especially the SLA timers in views and tickets. As far as missed conversations in messaging, I created a trigger that on will add...
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Steve Lacoss creó una publicación,
Enable button is grayed out.
We have used Zendesk over 6 years now with at least a hundred macros used thousands of times. However, when I try to enable the suggested macros, the button is grayed out. The modal says I do not h...