Mike Lockhart

It's very disappointing when customers who do take the trouble to carefully format their replies, including inline code snippets and logs, only have their effort quashed by Zendesk. We use the "View original email" feature, but that doesn't help if the customer is using the service portal.

It's also a major driver to why attachments are so popular, and they shouldn't need to be, especially if only a few dozen lines are necessary.