Ash

1. Comunidad
2. Zendesk Explore EAP - Quick reports using natural language processing
3. Help us build AI features for Zendesk Explore

The biggest ones for me are:   What is the most used macro today? Which article is leading the most users to submitting a ticket? Which articles are getting the fewest views this month/quarter/yea...

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• Ash
• Creación 30 de noviembre de 2023 23:19
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

We have a macro we use for escalating issues to the team leads, and tracking these tickets- who escalates and what type of tickets- will really help us tailor our training.

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• Ash
• Creación 21 de septiembre de 2020 23:14
• 1 voto