realjamesfoster

Agreed. We do not use Dashboard, and it causes confusion for new users or infrequent agents. They say, I don't see my tickets! We say No duh, buddy...use the view you are assigned. They say shouldn't they be in my dashboard? We say ...use the view you are assigned.They say but it shows up EVERY TIME I LOG IN ... and we stop responding and mark their email as spam or junk.