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Rebecca Katz's Avatar

Rebecca Katz

Incorporación 16 abr 2021

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Última actividad 30 jun 2024

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RESUMEN DE LA ACTIVIDAD

Última actividad de Rebecca Katz

Rebecca Katz hizo un comentario,

ComentarioHow to manage the help center

Are there limitations to when the customer context page shows page views? Does it depend on where they open the ticket from? 

Ver comentario · Publicado 30 jun 2024 · Rebecca Katz

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Rebecca Katz hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Hey Zachary, thanks for your reply! I'll definitely look into that option and see if it will meet the requirements. 

We originally wanted to set up messaging but it didn't allow for us to authentication details to the widget so we had to use the basic chat, however, I understand this is also under development. 

Good luck with the transition 

Ver comentario · Publicado 26 oct 2022 · Rebecca Katz

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Rebecca Katz hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

We have the exact same request, does anyone know if this has been developed in the past 5 years since this request was made? 

Ver comentario · Publicado 24 oct 2022 · Rebecca Katz

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Rebecca Katz hizo un comentario,

ComentarioGetting started with Guide

Hey :-) 
I'm about to activate a help center of ours and we want to make sure the articles are not searchable in Google. Currently the settings are so that only end users in a certain segment can view the content and only via logging in, will this ensure these article aren't searchable on google?

Thanks!

Ver comentario · Publicado 04 oct 2022 · Rebecca Katz

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Rebecca Katz hizo un comentario,

ComentarioSetting up Zendesk Guide

Hey, we have two brands and we want each one to have different end user authentication requirements - one with external authentication and one with social login (google auth). In the admin settings I don't see a way to differentiate this by brand, is this possible??

Ver comentario · Editado 04 ago 2022 · Rebecca Katz

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Rebecca Katz hizo un comentario,

ComentarioBusiness rules

Hey Brandon, 

 

I have it set up this way and it's currently business hours but the trigger isn't running. Any ideas?

 

 

 

 

The trigger runs properly as soon as I remove those two conditions

 

Thanks!

Ver comentario · Publicado 29 jul 2022 · Rebecca Katz

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Rebecca Katz hizo un comentario,

ComentarioBusiness rules

Perfect thank you again!

Ver comentario · Publicado 29 jul 2022 · Rebecca Katz

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Rebecca Katz hizo un comentario,

ComentarioBusiness rules

Thanks Brandon!!

I think what's confusing me is that there is also a trigger condition on the schedule itself. So I guess ignore that condition and just use these two. I'll try that thank you!

When I tried it now the trigger failed to run even though we are in business hours but I'll try it again. Thanks

Ver comentario · Publicado 29 jul 2022 · Rebecca Katz

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Rebecca Katz hizo un comentario,

ComentarioBusiness rules

How can I set up a trigger that runs only when we are NOT within scheduled hours? 

I.e. I want an autoreply that runs when it's business hours and one that runs when it's not business hours

Ver comentario · Publicado 29 jul 2022 · Rebecca Katz

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Rebecca Katz hizo un comentario,

ComentarioBusiness rules

Our triggers are categorized into groups, will the run order still be from top to bottom of the whole list, or is it top to bottom within each group? 

For example:

Category 1:

trigger 1a

trigger 1b

 

Category 2:

trigger 2a

trigger 2b

 

Will triggers 1a and 2a run together or will 2a run after 1b? 

Thanks!

Ver comentario · Publicado 29 jul 2022 · Rebecca Katz

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