Viacheslav Parshin

1. Comunidad
2. Feedback - Help Center (Guide)
3. Improvements to Rapid Resolve

Upvoting both Terry's points, especially first one.Zendesk's official stance on agents seeing Rapid Resolve's pop-up box to close a ticket when viewing articles is to either educate agents or stop ...

• Ver comentario
• Viacheslav Parshin
• Creación 22 de octubre de 2020 09:10
• 1 voto

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Excel exported is not in the same format in Explore

Hello! I would like to add my voice to this post as well. I've recently encountered this shortcoming when trying to export a table report for our finance department and would very much like to see ...

• Ver comentario
• Viacheslav Parshin
• Creación 27 de mayo de 2020 08:15
• 3 votos