Mistyamber Reynolds
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Actividad total38
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Última actividad
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Resumen de la actividad
Última actividad de Mistyamber Reynolds-
Mistyamber Reynolds hizo un comentario,
Is it possible to get on an email list for ZD updates?
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Mistyamber Reynolds hizo un comentario,
Gabriel Manlapig that is fantastic news! Thank you!
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Mistyamber Reynolds creó una publicación,
Feature Request: allow custom fields to display in Key Details on the customer profile page
The new customer profile page has slowed down my agents. Previously, we could quickly see our custom customer fields in the side bar. Now we have to click to a new tab and scroll far down the pag...
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Mistyamber Reynolds hizo un comentario,
Will I be able to surface my custom fields in the Key Details section?
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Mistyamber Reynolds hizo un comentario,
@.... Nope. I still cannot see time spent by agent rather than by case.
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Mistyamber Reynolds hizo un comentario,
I would like to have a trigger add a private comment on a ticket when a closed side conversation is replied to. I also cannot find a way to reopen a side conversation if it is replied to via trigg...
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Mistyamber Reynolds hizo un comentario,
I would like to add my vote for this feature. I keep seeing our internal employees get added to the suspended user list. This makes their emails to our support team go to the suspended box. I am...
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Mistyamber Reynolds hizo un comentario,
Not having the ability to remove Tags is causing us to have bad data and greatly impacting reporting. Old tags we no longer use, typo tags, and tags that Zendesk has created without our knowledge ...
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Mistyamber Reynolds hizo un comentario,
Following for updates on this.