Phil Chamney

We too need to disable follow ups. Many customers just look for the last email they sent to us and reply. It's usually a new order or inquiry unrelated to the closed ticket.

Zendesk, just allow us to turn off follow ups in the admin panel.

If Zendesk has moved the settings to the Admin panel, why does the gear (settings) icon not take you there? Five steps to change a trigger is ridiculous.

Well Zendesk? Any update after years of ignoring this problem?

This needs to be addressed by Zendesk. More and more companies are using Netsuite.

Fix it please!

We would like to see this so that sent mails are traceable when the receiver claims they didn't get the mail...

Unless there is a way in zendesk to do this I'm not aware of.

G Suites allows us to do an email log search where you can see the server's handshake log. If I used their servers to send zendesk email, I could do this.