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James Dorney
Incorporación 16 abr 2021
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Última actividad 25 ago 2023
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Última actividad de James Dorney
James Dorney hizo un comentario,
I assume there is no change to this functionality?
Like Morgan above, we are using the help centre as an internal knowledgebase only. The Knowledge Capture app is being hooked into the KB to display relevant articles to Agents, in addition to allow for new articles to be created from tickets.
There is currently no desire to expose the help centre to end-users. This may change in future once the knowledgebase expands to a point it is fit for customer use but this is potentially 12+ months away.
This seems like a basic piece of functionality that is missing and should be added.
Ver comentario · Publicado 10 feb 2021 · James Dorney
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James Dorney hizo un comentario,
Another vote for this functionality. Any update or ETA?
Ver comentario · Publicado 07 ene 2021 · James Dorney
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