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Simone Pace
Incorporación 16 abr 2021
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Última actividad 26 jul 2024
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Simone Pace hizo un comentario,
Hi
I'm pretty sure that tickets were reassigned to the agent's group when demoted. When did this change?
Thank you
Ver comentario · Publicado 26 jul 2024 · Simone Pace
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Simone Pace hizo un comentario,
Doesn't seem a smart move to hide archived tickets from views. Now we have to create reports and dashboards for everybody who needs to work on these data...
Ver comentario · Editado 22 sept 2023 · Simone Pace
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Simone Pace hizo un comentario,
+1
Just confirm that having access segregation paired with groups does not offer the flexibility I'd like to have.
You did change this for views, that now are linkable to multiple groups, similarly you should consider doing that for ticket access too.
Corporate IT for example might easily need to access all tickets but the HR's ones. We cannot setup such a limitation at the moment.
Ver comentario · Editado 06 jul 2022 · Simone Pace
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Simone Pace hizo un comentario,
+1
It was possible to do this with GoodData but not anymore in Explore.
Ver comentario · Editado 06 jul 2022 · Simone Pace
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