Isabel Reyna

Hi Brett,

Thanks for getting back to me.  I have looked at that guide you linked to before reaching out, but it still leaves me confused because I do not understand what the "{{footer}}" includes in the email template.  It says that the {{footer}} displays "ticket properties", but what properties? Is it the same for every Zendesk customer?

This is what ours looks like right now

I want to add an extra line to look like this:

The Email HTML code just lists the {{footer}}, but as mentioned, I am just wondering how to add a line item to the footer, not so much change the template that goes out to requesters. Am I correct to understand that footer properties still cannot be customized? 

Does adding a Placeholder put it in the body of the email, or does it add it to the footer? I wish to add something to the Footer of the trigger, not the body.  Appreciate the help!