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Lina Fazlyeva's Avatar

Lina Fazlyeva

Incorporación 16 abr 2021

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Última actividad 22 oct 2021

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Última actividad de Lina Fazlyeva

Lina Fazlyeva hizo un comentario,

ComentarioReporting and analytics for help center

Hi Rob! That's awesome! But... How in a world you did that report? Can you provide step-by-step instruction, please? I tried hard and failed.. =) 

Ver comentario · Publicado 05 abr 2021 · Lina Fazlyeva

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Lina Fazlyeva hizo un comentario,

ComentarioReporting and analytics for help center

Hi team Zendesk! 

Just to clarify -- when you restrict the language (ex. Italian) and the period (ex. Last week), the articles Votes are shown for exactly that language, and for the period of a week OR are shown a sum of all translations of a particular article and for the lifetime? Or how does it work? 

Thanks!

Ver comentario · Publicado 02 abr 2021 · Lina Fazlyeva

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Lina Fazlyeva hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Hi everyone! I forgot to mention regarding up/down votes -- it would be nice to get the data for translated articles separately as well. We are going multilingual and measuring the quality of localized articles is a necessity. Thanks!

Ver comentario · Publicado 22 nov 2019 · Lina Fazlyeva

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Lina Fazlyeva hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Hi! 

The most important metric for help articles (for us) is the number of Up and Down votes. So, we'd like to be able to see the number of votes for ANY article (we have more than 600 articles), as well as track the evolution over time, e.g. being able to pick a time frame (month & year) to see if there is a change in votes after updating the article.

Thanks! 

Ver comentario · Publicado 01 nov 2019 · Lina Fazlyeva

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Lina Fazlyeva hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Thanks for the update! Can't wait to get all reporting staff released. So much needed.  

Ver comentario · Publicado 06 oct 2019 · Lina Fazlyeva

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Lina Fazlyeva hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Oh yes! We need more data on that, too!

Ver comentario · Publicado 06 oct 2019 · Lina Fazlyeva

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