Patrick
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Última actividad de Patrick-
Patrick creó una publicación,
Feature Proposal: Unified Tag Management UI; define special Rules for Tags, Group them, link them to information or variables.
I propose a unified UI for managing all tags. We currently have a way to view all tags across all tickets, or see all tickets with a specific tag, but those really aren't enough.GOAL: Allow Agents ...
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Patrick hizo un comentario,
Do you use triggers or automations more? Why? Triggers. The UI for automations is old and outdated, not fun to use and automations are more limited. The uncertain/fuzzy nature of when exactly they...
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Patrick hizo un comentario,
With all this talk of switching channels, are we FINALLY able to easily swap our sending email address? We are currently using that barely-functional Select An Address app that Zendesk made, but th...
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Patrick hizo un comentario,
I am going to have to echo those above. We are currently using just over 280 triggers on our zendesk account. I could cut that number down to under 150 if I could specify groups of activation. Curr...
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Patrick creó una publicación,
Run Triggers only on recovered/unsuspended Tickets | Automatically Identify previously suspended tickets
Is there any way to identify tickets that were previously suspended? I want to control which triggers are permitted to run on tickets that are recovered from suspension.As of a month ago, Zendesk h...
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Patrick hizo un comentario,
@...So, this app of yours presumably uses the API to look at tickets and remove CCs when set criteria are matched?
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Patrick hizo un comentario,
I want to be sure I fully understand how this app functions before we install it.1. If a ticket is already assigned to a group, this uses the default group of the Agent interacting with the ticket,...
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Patrick hizo un comentario,
@..., I am aware. Unfortunately, a lot of common sense features aren't supported by Zendesk. In this case, Zendesk gives me no other option to automatically change the sending address of a ticket a...
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Patrick hizo un comentario,
With your work around @..., would we be in danger of hitting the API Update Ticket rate limit? We don't usually get more then maybe 10 tickets in a hour, but during holiday surges we have repeatedl...
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Patrick hizo un comentario,
The guide for how Ticket Channels are defined across zendesk links to a hidden/removed page.This part; For a list of the available ticket channels, see How are ticket channels defined across Zende...