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Daiana Cordoba
Incorporación 16 abr 2021
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Última actividad 21 mar 2022
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Última actividad de Daiana Cordoba
Daiana Cordoba hizo un comentario,
+1! Really need to be able to use the percentile calculation. Median is great but 90th or 80th percentile are a must have as well
Ver comentario · Publicado 21 mar 2022 · Daiana Cordoba
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Daiana Cordoba hizo un comentario,
This is really needed for Ticket field.
Ver comentario · Publicado 29 sept 2021 · Daiana Cordoba
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Daiana Cordoba hizo un comentario,
I'm going to reiterate my response from 9 months ago but to us it IS essential ... if our dev team is working on a fix, the Zendesk case remains opened but we might receive replies from the requestor. It would make it a lot easier if the cases were highlighted when there's a reply. The OPEN and PENDING status do not achieve what we need.
Ver comentario · Publicado 05 may 2021 · Daiana Cordoba
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Daiana Cordoba hizo un comentario,
Same here. Even though we use the open and pending statuses, if our dev team is currently working on a fix the Zendesk case remains opened but we might received replies from the requestor. It would make it a lot easier if the cases were highlighted when there's a reply.
Ver comentario · Publicado 19 ago 2020 · Daiana Cordoba
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