Diana
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Resumen de la actividad
Última actividad de Diana-
Diana hizo un comentario,
In agreement with the other commenters here. We can definitely understand things being more complicated on the programming backend than it may appear on the front side of things, but you guys have ...
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Diana hizo un comentario,
Will the historic data include actual times that the agent was Active/Away/Offline? Or will it just give a broad number of hours for the sum of the day?
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Diana hizo un comentario,
Would be nice to get a real answer to Tom's question - other than "sorry, our customers are important to us, we'll let our developers know about this request." It's absolutely ridiculous for such ...
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Diana hizo un comentario,
Thank you
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Diana hizo un comentario,
Vincent, Does this mean that you will finally start working on this for us? Or is this post just another attempt at getting us to raise our hopes, and continue waiting indefinitely? What does no E...
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Diana hizo un comentario,
I followed up about this recently. Though the Zendesk rep was trying to be nice about it, for all intents and purposes, this is being ignored. Hasn't even earned the dignity of a spot on their to-d...
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Diana hizo un comentario,
Zendesk, please arrange for this metric to be able to be gathered and reported on, asap. It is extremely important for monitoring the simple but important stats of: 1) How long agents were Online o...