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Rich Herbert

Incorporación 15 abr 2021

·

Última actividad 27 feb 2025

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Última actividad de Rich Herbert

Rich Herbert hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Hi Jacob the Moderator and Alan Peterson

Was there ever any resolution to this as I have the same exact use case and would love to be able to automate this. 

Subject - Onboarding Request ABC|123


{
   "ticket": {
       "custom_fields": [
           {
               "id": 19626217318541,
               "value": "{% assign parts = ticket.title | split: "|" %}"
           }
       ]
   }
}

Thanks!

Rich

Ver comentario · Editado 26 feb 2025 · Rich Herbert

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Rich Herbert creó una publicación,

Publicación Q&A - Tickets and email

Hi there, 

 

I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a webhook extract an 8-digit number from the tickets subject and paste it in a custom ticket field when a ticket is created. 

The value will always be 8-digits and always be between two slashes, i.e.  “/12345678/”

For example, if the subject of the ticket is: 

"Test Ticket Example /12345678/ New Request", then we want “12345678” to populate in a custom field when the ticket is created. I feel like this is possible with a webhook, but not sure exactly how to set it up.

 

Thanks!

 

Rich

Editado 12 feb 2025 · Rich Herbert

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Rich Herbert hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

Thanks Sean - Rich from Comcast tossing some support for this. It would be wonderful to have the ability to adjust this or disable it completely.  

Ver comentario · Publicado 24 ene 2025 · Rich Herbert

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Rich Herbert hizo un comentario,

Comentario de la comunidad Feedback - Admin Center

Totally agree, this is absolutely needed for large scale webhook use. 

Ver comentario · Publicado 07 dic 2024 · Rich Herbert

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Rich Herbert hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Adding support for this feature as well. It's confusing for end users. 

Ver comentario · Publicado 25 nov 2024 · Rich Herbert

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Rich Herbert hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Great update Alina Wright! More granular permissions on user fields is very much needed here including the ability to hide or make certain fields read only. This would allow us to have much better control over our user data and really take advantage of the requester-driven updates to triggers that launched not too long ago. Excited to hear more!

Ver comentario · Publicado 28 feb 2024 · Rich Herbert

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Rich Herbert hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1 here - we would really benefit from this feature!

Ver comentario · Publicado 17 ene 2024 · Rich Herbert

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Rich Herbert hizo un comentario,

ComentarioUsing Built by Zendesk apps

Hi Gabriel, 

We don't have any custom statuses enabled that I know of. 

Thanks!

Ver comentario · Publicado 06 jun 2023 · Rich Herbert

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Rich Herbert hizo un comentario,

ComentarioDeveloper updates

Hi there, 

Will this take effect in Zendesk Sandbox environments at the same time?

Thanks!

Rich

Ver comentario · Publicado 05 jun 2023 · Rich Herbert

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Rich Herbert hizo un comentario,

ComentarioUsing Built by Zendesk apps

Hi there - getting this error when I attempt to use the app. Just installed and entered the system field for status per the instructions. Any guidance?

Ver comentario · Publicado 05 jun 2023 · Rich Herbert

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