Búsquedas recientes


No hay búsquedas recientes

Ricardo Arango's Avatar

Ricardo Arango

Incorporación 15 abr 2021

·

Última actividad 27 oct 2021

Seguimientos

0

Seguidores

0

Actividad total

11

Voto

1

Suscripciones

7

RESUMEN DE LA ACTIVIDAD

Última actividad de Ricardo Arango

Ricardo Arango hizo un comentario,

ComentarioTicket customization

Is it possible to hide fields when another fields does not have a value set?

Example:
Field A is a dropdown. By default it does not have a value set. As it is not set, I want to hide other fields that depend on a value being set. I only want to display this field, if that first field has a value set.

Is that possible with this tool? If not, is there another tool that would allow this?

Ver comentario · Publicado 05 mar 2021 · Ricardo Arango

0

Seguidores

1

Voto

0

Comentarios


Ricardo Arango hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Our use case is that we use user tags to set ticket tags. We can update user tags any time via an external integration (Rest API). When a ticket is created the user tags are propagadated automatically to the ticket. But if the ticket already exists when the user tags change, there is no way to check for those changes in the user tags, in order to update the ticket tags. Currently we can do this also as part of the external intergration, but we believe being able to check user tags in an automation (or trigger) is a basic operation.

Ver comentario · Publicado 20 nov 2018 · Ricardo Arango

0

Seguidores

0

Votos

0

Comentarios


Ricardo Arango creó una publicación,

Publicación Feedback - Ticketing system (Support)

It's currently not possible to check the user tags in a Trigger or Automation. Please add this basic functionality.

Publicado 19 nov 2018 · Ricardo Arango

14

Seguidores

13

Votos

12

Comentarios