Daniel Janeš

Hello,

 

iam tryting to send notification to external mailbox with attachment, not just link to attachment, but with file, which is really attached to original message. Is it achievable?

My goal is to send every message which is going in our out certain Zendesk group with all attachments. Iam able to make it working with external target defined and trigger which shoot it, see picture:

If I use "attachment.filename" or/and "attachment.url" placeholders I get name of file or link to file stored in Zendesk. Its not working solution because closed ticket get archived after some time and then even deleted. I need to store data in external mailbox for longer time period, is there any solution with notification and tragger with build in placeholders please?

 

Thank you very much

 

Daniel