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Stuart Anderton
Incorporación 15 abr 2021
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Última actividad 22 oct 2021
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Última actividad de Stuart Anderton
Stuart Anderton hizo un comentario,
FYI, we have dropped Zendesk because of this and moved to an alternative,
Ver comentario · Publicado 12 sept 2018 · Stuart Anderton
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Stuart Anderton hizo un comentario,
Can I just add that we have got a long way into implementing Zendesk, but the lack of simultaneous ringing is a huge issue. It honestly never even occurred to me that that wouldn't be available. And not being able to change the ridiculously huge 30 seconds before it moves to the next agent is just as bad. Fortunately we have not yet spent a lot of money, but it looks like I will have to switch to an alternative.
Ver comentario · Publicado 15 jun 2018 · Stuart Anderton
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Stuart Anderton creó una publicación,
Our agents use both Chat and Talk. If they are on a Talk call but a Chat comes in, they get the Chat alert sound interrupting their call.
Please allow audio alerts to be muted when a call is active.
Publicado 02 abr 2018 · Stuart Anderton
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