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Elizabeth Cochran's Avatar

Elizabeth Cochran

Incorporación 15 abr 2021

·

Última actividad 26 mar 2024

Senior Director of IT & Reporting, University of New Mexico in Albuquerque

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RESUMEN DE LA ACTIVIDAD

Última actividad de Elizabeth Cochran

Elizabeth Cochran hizo un comentario,

ComentarioTicket basics

HELP.  How can we permanently disable the apps panel from being visible.  It takes up space that we need and we do not and will not be using the apps panel at our organization.  Thank you!  Elizabeth @ UNM Foundation

Ver comentario · Publicado 26 mar 2024 · Elizabeth Cochran

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Elizabeth Cochran hizo un comentario,

ComentarioTicket basics

Bummer.  Thanks, Lisa!

Ver comentario · Publicado 05 mar 2024 · Elizabeth Cochran

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Elizabeth Cochran hizo un comentario,

ComentarioTicket basics

How do we permanently disable the context panel?

We do not use and it takes up real-estate.  We don't want to have to hide it every time we view a ticket.

Thanks!

Elizabeth

Ver comentario · Publicado 05 mar 2024 · Elizabeth Cochran

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Elizabeth Cochran hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

Is there a way from hiding the right-hand panel when viewing a ticket?

For all agents?

Thanks!  Elizabeth

Ver comentario · Publicado 04 mar 2024 · Elizabeth Cochran

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Elizabeth Cochran hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Well-said, Chris Curlett.  We use Zendesk for internal customers only, as well.  We have 30 agents of our 97 total staff.  It would be great to know how we are all doing within our operations collaboration and such.  I want this so much.  I do not want a 3rd party app, either, as some responders have suggested.  Fingers crossed for this functionality in 2024!

Ver comentario · Publicado 21 dic 2023 · Elizabeth Cochran

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Elizabeth Cochran hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

@...

This is disappointing to hear.  My organization has 26 Agents out of 93 employees.  This would be so helpful, as it would help us understand team collaboration and help us have more data for metrics.  I know there are several other chats on this topic and wonder why this is not on someone's list to reprogram.  Definitely not paying for this option via third-party app.  

Let's not celebrate the 10th anniversary of this Community Post!  Please!  ;-)

Ver comentario · Publicado 05 jul 2023 · Elizabeth Cochran

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Elizabeth Cochran hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Disappoints me that this is still showing as [Not Planned].  I honestly don't get it!

Ver comentario · Publicado 02 dic 2022 · Elizabeth Cochran

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Elizabeth Cochran hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Thank you, Scott.  I believe there are several similar threads such as this one.  Hope this does get traction.  I actually ended up disabling this option, as it was unavailable to all of our staff.  We have less than 90 employees and 23 are agents!

Ver comentario · Publicado 11 oct 2022 · Elizabeth Cochran

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Elizabeth Cochran hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi, Lenka.  Thanks for sharing. 

Is it free?  I appreciated Zendesk having an integrated solution.  I did not want to bring in a 3rd party app, if I could help it, but... 

I honestly do not understand how this is not a straightforward programming request.  We use Zendesk for INTERNAL ONLY incident and request management for Finance, IT, and Records Processing.  So, in a small organization of 83 people, we have 22 agents.  Agents are customers many of the time, as well.  

I'll keep my fingers crossed for Zendesk!!

Ver comentario · Publicado 08 jun 2022 · Elizabeth Cochran

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Elizabeth Cochran hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hello, Amisha Sharma.

We do not see the option to modify text color in our environment.

Was this implemented for all Zendesk flavors?

Thanks!  Elizabeth

The University of New Mexico Foundation

Ver comentario · Publicado 09 dic 2021 · Elizabeth Cochran

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