Kristina Roberson

We noticed the time on the chat transcript email intro is 6 hrs ahead of our time [America/Chicago CST]. I already spoke to your general support staff and they said it’s what time your main system is set at, and they couldn’t change it. To know the right time, you have to check when the email was SENT- when the entire chat session has officially ENDED.  Is there any fix to that? Can we have that time in the email changed to our current time zone so we don't get confused each time we get those transcript emails?