Búsquedas recientes
No hay búsquedas recientes
CLOSED Rob Gilliam
Incorporación 15 abr 2021
·
Última actividad 22 oct 2021
Seguimientos
0
Seguidores
0
Actividad total
2
Votos
0
Suscripción
1
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de CLOSED Rob Gilliam
CLOSED Rob Gilliam hizo un comentario,
Comentario de la comunidad Feedback - Ticketing system (Support)
I vote for changing Zendesk to not re-open the ticket automatically. Those who do need this behaviour (e.g. Colin Piper mentions it's important to his team) can implement a trigger that does this for them.
It's not possible (as far as I can tell) to create a trigger to set the ticket back to its original status (i.e. it never was re-opened) so that re-solve statistics, etc., are not affected.
Ver comentario · Publicado 17 oct 2016 · CLOSED Rob Gilliam
0
Seguidores
0
Votos
0
Comentarios