zzzzzz Spencer Hudson

is this still the case, can't customer now change their status by email/???? do dont want to have the inconvenience of a customer having to log in again?

Interesting there are two tickets about this

 1) https://support.zendesk.com/hc/en-us/community/posts/203421406-New-trigger-condition-Subject-text-to-select-requests-based-on-the-Subject-field-?page=3#community_comment_211201628

2) https://support.zendesk.com/hc/en-us/community/posts/203433706-views-should-include-the-condition-subject-