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Carla Shotwell's Avatar

Carla Shotwell

Incorporación 15 abr 2021

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Última actividad 27 oct 2021

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Última actividad de Carla Shotwell

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Comentario de la comunidad Feedback - Ticketing system (Support)

We are also trying to manage a long list of macros. We now have three brands, and therefore have three versions of each macro.  We have our macros organized by categories with brands, and then sub categories, but its still up to the agent to locate and then choose the correct one.  I was sure that by enabling ZenDesk's Multibranding feature, we would be able to tag Macros by brand and then when we are working in a ticket, just see the macros for that corresponding brand.  You can tag macros with a brand, but I have no idea what that does.  You cannot sort your macros by brand, and you cannot limit which macros you can choose from when working in a ticket from a particular brand.  

Ver comentario · Publicado 04 ago 2016 · Carla Shotwell

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