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Gernot Danner

Incorporación 16 abr 2021

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Última actividad 27 oct 2021

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Última actividad de Gernot Danner

Gernot Danner hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1

we also have a use case where we want to exclude certain email addresses via a trigger.

a "received at IS NOT" option would really help here.

Ver comentario · Publicado 26 sept 2018 · Gernot Danner

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Gernot Danner hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Hello Zendesk Team,

we recently started to use the app to escalate tickets between teams.
Is there a possibility, that the parent ticket gets reopened as soon as the child ticket gets updated with a comment?

Thank you

Ver comentario · Publicado 02 may 2018 · Gernot Danner

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