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Andrea Saez's Avatar

Andrea Saez

Incorporación 15 abr 2021

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Última actividad 01 nov 2021

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RESUMEN DE LA ACTIVIDAD

Última actividad de Andrea Saez

Andrea Saez hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Hi Raquel,

I think that Zendesk has changed how they identify languages, so you may have to use 'fr' or 'en-us' instead of writing it out as 'Français'. 

Hope that helps!

Ver comentario · Publicado 06 jun 2017 · Andrea Saez

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Andrea Saez hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Awesome stuff, Andrew! I've passed this on to our design team so we can get up our own customized version :)

Ver comentario · Publicado 05 sept 2016 · Andrea Saez

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Andrea Saez hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

*pops in*

 

NEAT!

 

*pops out*

Ver comentario · Publicado 05 sept 2016 · Andrea Saez

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Andrea Saez hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

+1

Ver comentario · Publicado 08 may 2016 · Andrea Saez

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Andrea Saez hizo un comentario,

Comentario de la comunidadDiscussion - Zendesk on Suite best practices

We tried using them inside our app, but decided to go full time with it on our website. It's actually a really great converter. We've gotten great feedback from our clients saying that they love the widget follows them around and they can just ask help whenever without having to look for a 'Contact us' link.

Ver comentario · Publicado 24 sept 2015 · Andrea Saez

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Andrea Saez hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hi Heather,

There are a variety of ways that you can do this, especially if you're using forms. You can set the forms so that when someone submits a certain kind of ticket it's rerouted to a certain group/agent - and then set all appropriate trigger and tags thereof.

For example,

We have a trigger set for feedback, which goes to a particular group, sets it as 'New' and places it on a view. That way they're all placed independently from regular support tickets.

Ver comentario · Publicado 27 ago 2015 · Andrea Saez

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Andrea Saez hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

That's great, thanks Carlos! I'll add it to the original post above. 

Sorry I wasn't around to answer your question yesterday, I'm in the UK !

Ver comentario · Publicado 27 ago 2015 · Andrea Saez

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Andrea Saez hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Hi Joeg,

You're better off contacting the team via Zendesk Labs, as they manage the app directly. Keep in mind this isn't an official Zendesk app at all, just a little nifty thing a group of people decided to whip up together on the side.

Ver comentario · Publicado 23 jul 2015 · Andrea Saez

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Andrea Saez hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Hey Roumen,

That is part of the standard template they're using. You should be able to locate it with 

and adding the correct color background to it

Ver comentario · Publicado 24 jun 2015 · Andrea Saez

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Andrea Saez hizo un comentario,

Comentario de la comunidadDiscussion - Zendesk on Suite best practices

Great stuff! We also do a bump-bump-solve here :)

Ver comentario · Publicado 27 may 2015 · Andrea Saez

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