Andrea Saez
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Última actividad de Andrea Saez-
Andrea Saez hizo un comentario,
Hi Raquel, I think that Zendesk has changed how they identify languages, so you may have to use 'fr' or 'en-us' instead of writing it out as 'Français'. Hope that helps!
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Andrea Saez hizo un comentario,
Awesome stuff, Andrew! I've passed this on to our design team so we can get up our own customized version :)
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Andrea Saez hizo un comentario,
*pops in* NEAT! *pops out*
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Andrea Saez hizo un comentario,
Interesting. As a product manager myself, I usually ask the question, "what problem are you trying to solve?" - so I can only ask the same, what problem are you trying to solve by using custom stat...
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Andrea Saez hizo un comentario,
+1
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Andrea Saez hizo un comentario,
Hi Heather, There are a variety of ways that you can do this, especially if you're using forms. You can set the forms so that when someone submits a certain kind of ticket it's rerouted to a certai...
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Andrea Saez hizo un comentario,
You can set a trigger to autoassign to a group or person and remain as 'new' until there's been any action on it. Remember that Zendesk is based on ITIL. If what you need is for new tickets to hav...
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Andrea Saez hizo un comentario,
That's great, thanks Carlos! I'll add it to the original post above. Sorry I wasn't around to answer your question yesterday, I'm in the UK !
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Andrea Saez hizo un comentario,
Hi Joeg, You're better off contacting the team via Zendesk Labs, as they manage the app directly. Keep in mind this isn't an official Zendesk app at all, just a little nifty thing a group of peopl...
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Andrea Saez hizo un comentario,
Hey Roumen, That is part of the standard template they're using. You should be able to locate it with <section class="hero-unit"> and adding the correct color background to it