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Jim Saunders

Incorporación 15 abr 2021

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Última actividad 22 oct 2021

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Última actividad de Jim Saunders

Jim Saunders hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

It can be embarrassing, when reviewing a customer's history, to miss a large chunk of their tickets, simply because a duplicate organization may have been set up using a short name, or former name, etc.

Ver comentario · Publicado 09 ene 2018 · Jim Saunders

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Jim Saunders hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Now that you've opened that issue, Heather: What is going on with the ability to "UN-Merge" tickets?

Ver comentario · Publicado 09 oct 2017 · Jim Saunders

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Jim Saunders hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I was surprised when I searched for instructions on how to merge the tickets of two organizations that I found this thread, rather than instructions.
In my case (I don't know how) I have the same organization in Zendesk twice.

And, of course, they are very active clients and tickets are randomly spread across the two orgs.

This is making life kind of difficult.
Our local Zendesk "guru" is out of the office this week.

Hopefully he can figure a work-around of some sort.
Thanks,
Jim

Ver comentario · Publicado 17 abr 2017 · Jim Saunders

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